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Telehealth Visits at CHA

See your care team in a whole new way

CHA now uses the EPIC platform for video visits. This lets you connect with your providers securely using your computer, phone or other mobile device.

A telehealth visit is a video or phone appointment with your CHA provider or health care team. You can do this from your home, from work, or in another private location.

Tips for Video Visits:
  • Try to have your visit in a private, quiet setting. This will allow you to talk about your personal or private medical issues. 
  • Because the visit is done remotely, there are some things we can’t do during a telehealth visit. Your provider can tell you if you need to come in for a follow-up visit or tests.
  • CHA is a "video-first" system. Please plan on having your camera on for your visit.
  • You must be in Massachusetts during your visit. If you will be out of state, please call your clinic to reschedule.
  • You may have a co-pay or deductible for your video visit. This is usually the same as an in-person visit.

Please watch this video to understand more about the telehealth visit process.

How to Get Connected:
  • Look for a text or email from CHA 30 minutes before your visit.
  • If you have a MyCHArt account, please click the link in the notification text at your appointment time to join the visit.
  • If you do not have a MyCHArt account, please click the link in the notification text at your appointment time and enter your phone number and date of brith to join the visit.
  • When you join your visit, you will enter our virtual room. Your CHA provider will join you shortly.
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      • Group Telehealth Visits

        CHA group visits are led by a group leader on video. Patients can join these visits using a computer, tablet, or smartphone with a camera and microphone.

        Group Visits by Department
      • Tele-Dermatology Guide

        Our Tele-Dermatology service lets you send a picture of your skin to our Dermatologists through MyChart.

        Please review our patient guide (PDF) to get the most from Tele-Dermatology.

        Remember to get a referral from your primary care team before asking for a Tele-Derm consult.

      • Using eCheck-in Before Your Visit

        If you have a MyCHArt account, you can now use eCheck-in to review and update your information before you come for an in-person visit.

        Your visit will be safer, and you can save time at the registration window when you arrive!

        eCheck-in User Guide: English, Kreyol Ayisyen, Português, Español

      • Telehealth Privacy and Security

         CHA values your privacy and security, whether you are seeing us for an in-person visit or connecting with us on a video visit. 

        Please see these telehealth privacy and security tips from the US Department of Health and Human Services to make sure that you are protecting your private health information while you are online. 

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