CHA Telehealth

Please call your CHA Care Center or specialty clinic directly. We can help decide if a phone, video or in-person visit is best for you. 

If you are a current Primary Care patient, you can also schedule a Telehealth visit through MyCHArt. Just log in and click "Schedule an Appointment".

Your telehealth visits are getting a new look - with easy-to-use video!

Most telehealth visits at CHA now use Mend, a secure, easy-to-use video platform. Mend lets you join your visit from a computer, phone or other device. 

Smartphone or tablet:

• Look for a text from CHA one day and 30 minutes before your visit.
• Just click the Mend link in the text when it is time for your appointment and then enter your date of birth. 
• When you join your visit you will enter our virtual Welcome Room. Your CHA provider will join you shortly.

Desktop computer or laptop: 

• Look for an email from CHA one day and 30 minutes before your visit.
• Just click the “join visit” button when it is time for your appointment and then enter your date of birth. 

Read our Mend patient tip sheet for more information:

• English, Haitian Creole, Portuguese, Spanish

Device requirements - what you need to connect

You can connect to your CHA video visit with a computer, smartphone, tablet, or other device with a camera, microphone and internet connection. To have the best experience, please read our minimum requirements below.

• English, Haitian Creole, Portuguese, Spanish

CHA group visits are led by a group leader on video. Ideally all group members will also appear on video.

Patients can join these visits by video using a computer, tablet, or smartphone with a camera and microphone.

Telehealth Group Visit Information by Department

• In Psychiatry 

  • Important Patient Documents
    
    • patient group telehealth consent form - english, spanish, creole, portuguese
    • psychiatry group patient guidelines - english, spanish, creole, portuguese
  • How to join your group telehealth visit
    
    • for patients joining by computer with gmail accounts - english, spanish, creole, portuguese
    • for patients joining by computer with non-gmail accounts (Yahoo, Hotmail, AOL, etc.) - english, spanish, creole, portuguese
    • for patients joining by smartphone/tablet - english, spanish, creole, portuguese
    • for patients joining by phone audio only - english, spanish, creole, portuguese

• In Orthopedics

  • Important Patient Documents
    
    • patient group telehealth consent form - english, spanish, creole, portuguese
    • orthopedics group patient guidelines - english, spanish, creole, portuguese
  • How to join your group telehealth visit
    
    • for patients joining by computer with gmail accounts - english, spanish, creole, portuguese
    • for patients joining by computer with non-gmail accounts (Yahoo, Hotmail, AOL, etc.) - english, spanish, creole, portuguese
    • for patients joining by smartphone/tablet - english, spanish, creole, portuguese
    • for patients joining by phone audio only - english, spanish, creole, portuguese
      
      

• In Pulmonary Rehabilitation

  • Important Patient Documents
    
    • patient group telehealth consent form - english, spanish, creole, portuguese
    • pulmonary group patient guidelines - english, spanish, creole, portuguese
  • How to join your group telehealth visit
    
    • for patients joining by computer with gmail accounts - english, spanish, creole, portuguese
    • for patients joining by computer with non-gmail accounts (Yahoo, Hotmail, AOL, etc.) - english, spanish, creole, portuguese
    • for patients joining by smartphone/tablet - english, spanish, creole, portuguese
    • for patients joining by phone audio only - english, spanish, creole, portuguese

Our Tele-Dermatology service lets you send a picture of your skin to our Dermatologists through MyChart.

Please review our patient guide (PDF) to get the most from Tele-Dermatology.

Remember to get a referral from your primary care team before asking for a Tele-Derm consult.

If you have a MyCHArt account, you can now use eCheck-in to review and update your information before you come for an in-person visit.

Your visit will be safer, and you can save time at the registration window when you arrive!

eCheck-in User Guide: English, Haitian Creole, Portuguese, Spanish