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Code of ConductA code of conduct for patients, family members and visitors to ensure the safety and wellbeing of our patients and staff.
Also available in: Spanish | Portuguese | Haitian Creole
Billings and Collections PolicyInformation about how CHA bills patients and/or insurance providers and is reimbursed for services.
Also available in: Spanish | Portuguese | Haitian Creole | Arabic | Hindi | Nepali
Disability AccessibilityHow we comply with federal and state laws regarding non-discrimination and disability access, including the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973 (Section 504), and Section 1557 of the Accountable Care Act (Section 1557).
Emergency Medical Treatment and Labor Act (EMTALA) This federal law requires that anyone coming to an emergency department be stabilized and treated, regardless of their insurance status or ability to pay.
Financial Assistance PolicyExplains CHA's financial assistance policy for people who need these services.
Interpreters: Your Right to have an InterpreterSection 1557 of the Affordable Care Act makes sure that Limited English Proficient (LEP) patients can get help from a qualified interpreter.
Medicare Shared Savings Plan (MSSP) Notice Explains what an ACO is and how this may affect the care of Medicare beneficiaries.
Notice of Facility Fees Explains the charges for service at a hospital outpatient location.
Patients Rights/ResponsibilitiesYou have certain rights and responsibilities as a CHA patient. This poster explains what you can expect from CHA and your care team and how we expect you to behave as a patient.
Privacy PracticesThis poster shows how CHA and your care team can use and share your personal health information. Our work is guided by the Health Insurance Portability and Accountability Act (HIPAA).
Risk Bearing Provider Organization (RBPO) Notice As a CHA patient, you have the right to make a complaint and use an appeals process to resolve your complaint.
Website Privacy and SecurityInformation about your personal information when using the CHA website.