Legal Notices

Notices for our Patients

Code of Conduct
A code of conduct for patients, family members and visitors to ensure the safety and wellbeing of our patients and staff.

Also available in: Spanish | Portuguese | Haitian Creole

Emergency Medical Treatment and Labor Act (EMTALA)
This federal law requires that anyone coming to an emergency department be stabilized and treated, regardless of their insurance status or ability to pay.

Financial Assistance Policy
Explains CHA's financial assistance policy for people who need these services.

Interpreter Services: Your Right to have an Interpreter
Section 1557 of the Affordable Care Act makes sure that Limited English Proficient (LEP) patients can get help from a qualified interpreter.

Medicare Shared Savings Plan (MSSP) Notice
Explains what an ACO is and how this may affect the care of Medicare beneficiaries.

Notice of Facility Fees
Explains the charges for service at a hospital outpatient location.

Privacy Practices and Patients Rights/Responsibilities
This poster shows how CHA and your care team can use and share your personal health information. Our work is guided by the Health Insurance Portability and Accountability Act (HIPAA). It also describes your Rights and Responsibilities as a CHA patient.

Also available in: Spanish | Portuguese | Haitian Creole

Risk Bearing Provider Organization (RBPO) Notice
As a CHA patient, you have the right to make a complaint and use an appeals process to resolve your complaint.

Website Privacy and Security
Information about your personal information when using the CHA website.