Welcome to the Community Behavioral Health Center

The Community Behavioral Health Center (CBHC) is our front door for behavioral health care. People of all ages can get help for routine, urgent, and crisis mental health conditions and substance use needs.  

How it works

When people are in crisis

• 24-hour Access and Crisis Line: 833-222-2030
  Call us and let our trained staff support your needs and get you connected to behavioral health care.
  
  
• Behavioral Health Urgent Care (walk-in)
  Walk evaluation and treatment services
  Located on the first floor of Cambridge Hospital, 1493 Cambridge Street, Cambridge.
  Open Mon-Fri 8am - 8pm, Sat/Sun 9am - 5pm (closed major holidays).
  
  
• Mobile Crisis Services 
  Our 24/7 mobile crisis clinicians work with first responders to help people by phone, or in person in community locations. Typical response time for mobile crisis services is 1 hour. 

Note: in medical emergencies, always call 911.

For non-crisis situations

• Call the 24-hour CHA Access and Crisis Line: 833-222-2030.
  Our staff can provide support and help you find the right services. 

Once people are evaluated by the CBHC, they will be connected to care based on their needs. Recommendations may include medication consultation and management, individual or group therapy, meetings with a recovery coach, peer specialist, or family support specialist, hospitalization, or other services.

About the Community Behavioral Health Center (CBHC)

Community Behavioral Health Centers are part of a new initiative in Massachusetts to make it easier for people to get help for mental health and substance use needs. The program is a key milestone in the implementation of the Mass. Roadmap for Behavioral Health Reform and the commitment to improving access to behavioral health treatment.

People who need mental health and substance use services are able to find timely, high-quality and evidence-based care at CBHC sites. This includes routine appointments, urgent visits, and 24/7 community-based crisis services.

Learn more:

Frequently Asked Questions (PDF):
English | Amharic | Arabic  | Bengali | Español  | Hindi | Kreyol Ayisyen |  Mandarin  | Nepali  | Português | Russian |

About our Peer Support Services (PDF):
English  |  Español  |  Kreyol Ayisyen  |  Portuguese 

CHA Press Release

Massachusetts CBHC Website