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Non-Discrimination
& Accessibility at CHA

Expert Care for Everybody, Every Time

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Cambridge Health Alliance (CHA) is committed to equity and excellence for everyone, every time.  We strive to make our facilities and services accessible for all.

CHA complies with applicable civil rights laws and does not discriminate against or exclude people on the basis of race, color, national origin, age, disability, or sex (including sex characteristics, including pregnancy or related conditions; sexual orientation; gender identity, or sex stereotypes).

To ensure equal opportunities for participation in publicly available programs, services and activities, CHA provides reasonable accommodations for individuals with disabilities. There is no cost for these services.

If you need accommodations when scheduling an appointment or when accessing care, contact your CHA Care Center directly so that we can best support you in fully participating in your health and wellness journey. 

Adaptive supports vary by CHA Care Center so please engage with us to communicate your specific needs. Examples include, but are not limited to: 
  • Mobility Accessibility
    • Wheelchairs
    • Adjustable exam tables
  • Hearing Accessibility

    Certified medical sign language interpreters

  • Vision Accessibility

    Written information in other formats such as large print, audio, accessible electronic formats.

  • Sensory Accessibility

    Sensory tool kits with optional fidgets and other calming tools.

  • Behavioral Health Accessibility
    • You may ask to bring a trusted support person
    • You may ask to see a consistent provider
    • You may ask to experience care in a quiet, dim environment
  • Language Accessibility

    CHA provides free language assistance services to people whose primary language is not English such as:

    • Certified medical interpreters
    • Information written in other languages
  • Telehealth Visits

    CHA uses the EPIC platform for video visits. This lets you connect with your providers securely using your computer, phone or other mobile device. A telehealth visit is a video or phone appointment with your CHA provider or health care team. You can do this from your home, from work, or in another private location.

    Need Help?

    Click here for more information on CHAs Telehealth Visits.

Help Us Improve

CHA is working to improve our disability accessibility. If you or a family member has a disability that requires an accommodation or additional assistance to attend medical visits, we want to know how we can improve your experience.

Take our brief survey

To File a Complaint or Grievance

If you wish to file a disability-related complaint or grievance with CHA, you can file a confidential report as follows:

  • Call (617) 665-1398 (voice) or fax (617) 591-4490
  • Use our secure web form at www.challiance.org/contact
  • Write to us at:
    Cambridge Health Alliance
    1493 Cambridge Street, Cambridge, MA 01239
    Attn: Patient Relations

CHA will follow our internal process for managing complaints and grievances and contact you to collect more information about your concerns. CHA will investigate your concern and respond to you in writing once we have completed our review.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TTY)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Additional Information

CHA will not retaliate against any individual who files a complaint or grievance alleging a violation of Section 1557, the ADA or Section 504.

For more information about CHA’s compliance with Section 1557, the ADA or Section 504, contact CHA’s Accessibility Coordinator by emailing AccessibilityCoordinator@challiance.org or by calling 617-665-1001.

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