Care Management

In Primary Care

Care management is a nationally accredited program that gives patients extra support to stay healthy. Our team includes nurses, social workers and community health workers. 

Learn more about our program below, or download our Care Management brochure.

If you think care management might help you or a loved one, please talk with your CHA doctor to see if you qualify. 

More Information About our Program

  • Who Needs Care Management?

    People of all ages who:

    • Have a long term (chronic) health problem that is not getting better
    • Go to the emergency room many times a year
    • Have frequent overnight hospital stays
    • Have a disability or a special care need

    More informationregarding CHA's Care Management.

  • How Does It Work?

    When you enroll, your care manager will talk with you about your hopes and needs. Together, you will create a care plan with your health goals and action steps to take to help you feel better. This is your plan and can be updated as needed.

    • The program lasts around 3 to 6 months
    • It is a voluntary program
    • You can dis-enroll at any time

    If you think care management may be right for you, please talk with your doctor to see if you qualify.

  • Patient Responsibilities

    You are responsible to:

    • Agree to work with a care manager.
    • Give your care manager information to help support your care.
    • Do your best to follow your care plan.
    • Ask questions when you hear or read something you do not understand.
    • Let your care team know if you cannot follow your plan.
    • Tell your care manager or your provider if you no longer want this service.
  • Patient Rights

    You have a right to:

    • Get healthcare information you can understand.
    • Be treated with courtesy and respect inclusive of your cultural, social or religious beliefs.
    • Have full privacy:
      • Your medical and personal data will not be shared unless you agree to it.
      • To know who has access to your data outside CHA
      • To know how CHA protects your privacy, security and confidentiality.
    • Learn about all services available, even those your insurance will not pay for.
    • Know the names of your care manager and other care team members.
    • Talk about all of your options with your provider and have your healthcare choices respected.
    • Have an interpreter at no cost.
    • Leave the program at any time.
    • Request a change in care manager, suggest any changes to the care management program or make a complaint without fear of being punished (call: 617-665-1398).

Services We Provide

  • Help navigating the health system
  • Support after you leave the hospital
  • Health education and coaching
  • Symptom management strategies
  • Coordination among your clinical team
  • Connect with community agencies

Our National Accreditation

NCQA Accredited LogoCHA has been continuously accredited since 2019 for Complex Care Management (CCM) from the National Committee for Quality Assurance (NCQA).

CCM is a key component of CHA’s health care model - offering assessment, planning, coordination, evaluation and advocacy for patients (and their families) who have intricate social and behavioral needs.

NCQA accreditation is the gold standard that validates our work - showing that CHA offers comprehensive care management services that meet or exceed rigorous national standards.

These allow us to maintain a consistently effective process to achieve better health outcomes, high patient satisfaction, and improved overall healthcare value.

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