CHA PACE Van:

Please tell us if you need transportation to the CHA PACE Center. This is part of the benefits of being a PACE member. 

Parking:

We have limited spots in front of our building or resident permit parking on Gore St.

Please do not park in the Twin City plaza parking lot.

Public Transportation:

Bus: 80, 87, 88 (5-10 minute walk through Twin City plaza)

Train: Green Line, Lechmere, then a 10 minute walk.

Shuttle Service:

CHA offers a shuttle between Cambridge Hospital, the Somerville Campus and other CHA locations. Please click here to view our shuttle schedules.

If you are a CHA PACE participant, you can take the PACE van to all your medical appointments and our activity centers.

Who can come with you or visit you in the hospital?

Patients coming for a clinic visit, to Urgent care or to the Emergency Department are allowed to bring at least one person with them. Additional people will be at the discretion of the provider and clinic.

If you are coming to visit a patient in the hospital, please see our Visitor Policy page for current standards. .

Please wear a mask when you come in.

Don't worry, we'll be wearing them too. 

Please do not wear a mask with valves or vents. These protect you but don't protect others.

Everyone will be screened for illness before entering.

You may be asked questions about COVID symptoms (fever or chills, shortness of breath, cough, fatigue, muscle or body aches, headache, loss of taste or smell, sore throat, congestion or runny nose, nausea, vomiting or diarrhea.)

If you are feeling sick, or have been near someone who you know has COVID-19, please call us before your visit. Your care team may give you advice over the phone or ask you to be seen at a different location.

You will be asked to wash your hands or use hand sanitizer when you enter any CHA building.

Do you have feedback on our services? Do you need a patient advocate? Please contact our patient relations team at 617-665-1398 or use our easy web form.

If you prefer to speak another language during your visit: 

Please tell your care team before your next visit. Our interpreter services team can help.

Please note, there is no charge for this service. 

Your primary care or specialty team knows when you are due for routine tests, immunizations and health screenings.

Just ask them what you need and when. 

Learn more about routine health screenings. 

We want to hear from you.

If you have a non-urgent health question, please sent us a note in MyCHArt.

For other questions, feedback, thank you messages or complaints please use our secure online form.

To contact our Patient Relations team directly, call 617-665-1398 or visit the patient relations web page.

You can now pay your bill online.

If you have any questions about what services are covered, please call your insurance company directly.

If you have a question about your bill, please call our Customer Service Billing Department at 617-665-3200. 

If you need health insurance, we can help.

Just call the CHA Financial Assistance team at 617-665-1100.

Or, visit our web page for more information.

MyCHArt is a safe and secure system that lets you see and manage your health care from a computer or smart phone.

You can ask questions, request appointments, refill medications and review lab results.

Need a MyChart account?

Just visit the CHA MyCHArt page to sign up today.

For the best service, just call your pharmacy to get your prescription refilled.

Please don’t wait until your medication is gone before calling. However, if you do run out, please tell the pharmacist. They may be able to give you some medication until your refill has been approved.

Did you know?

You can switch your prescriptions to the CHA Pharmacy and pick up or get free home delivery?

Please visit our web page to learn more.

Please talk to your care team. They can help you find the right doctor or service for your medical needs.

We hope you see a doctor in our network. This will let us share medical information and support your care.

Learn more about referrals.

Please call us and let us know how you feel.

Our nurses and doctors are always able to answer questions on the phone, even when the office is closed.

If you have an urgent medical need (not an emergency):

Please visit CHA Somerville Campus Urgent Care at 33 Tower Street, Somerville.

If you are having a health emergency:

Call 9-1-1 or go to the nearest emergency room.

You can find 24 hour care with short wait times at CHA Cambridge Hospital and CHA Everett Hospital. When you go to a CHA emergency room, your CHA doctor will be notified about your health needs and can help coordinate your care.

If you already come to CHA for care:

Just call your clinic or provider directly. You can also contact us in MyCHArt.

We can help you make, change or cancel your appointment.

To become a new patient:

For Primary Care, please call 617-665-1305 between 8:30 AM - 5 PM. Or, you can call one of our primary care centers directly.

• Please have your insurance card ready.

For other services, please see our Get an Appointment page. 

How to Get Your Medical Records

Make a request through MyCHArt

Don't have a MyCHArt account?

• Complete a Medical Record Release Form and fax or mail it to us
• Email us a scan of your hand-signed form as a PDF file
• Health Information Management fax: 617-381-7179
• Mailing address: 103 Garland Street Everett, MA 02149

There may be a cost for copies - If you want copies, we will charge a reasonable fee for them. We will also charge you for postage costs, if you want us to mail the copies to you.

Have Questions?

Call us at 617-381-7126