MyCHArt FAQ

MyCHArt offers patients personal and secure on-line access to portions of their medical records. It lets you manage and receive information about your health using your computer, smart phone or tablet.

With MyCHArt, you can use the internet to:

• Request medical appointments.
• View your health summary from the MyCHArt electronic health record.
• View test results.
• Request prescription renewals.
• Access trusted health information resources.
• Communicate electronically and securely with your health care team.

MyCHArt is a free service offered to our patients.

Patients who wish to participate will be issued a MyCHArt activation code during their clinic visit. This code will enable you to log in and create your own username and password.

Please e-mail us at mycharthelp@challiance.org or use our online form.

You can also call Health Information Management (HIM) at 617-381-7266 from 8:00 AM - 4:30 PM ET Monday - Friday.

All your lab results, including imaging and pathology tests, are released to your MyCHArt account immediately after the results are finalized in Epic.

For tests done during an overnight hospital visit, the results are released when you are discharged from the hospital.

Your provider is able to determine which types of test results are able to be accessed through MyCHArt. Further, tests of a very sensitive nature are not released to MyCHArt.

Your MyCHArt information comes directly from your electronic medical record at your provider's office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

You will generally receive an answer within 1-2 business days. Please note that MyCHArt should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyCHArt account, and then connect to information regarding their family member. Request this with the patient's provider's office and complete a Proxy Consent Form to obtain access to this convenient service.

NO. MyCHArt offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care. You can do this however if you are the patient’s Proxy and have been set up to access their records from MyCHArt. Be sure to send the message from within their record.

No, due to the sensitive nature of medical information, each adult must establish their own MyCHArt account.

You should click the "Forgot password" link on the sign-in page to reset your password online. If you continue to have a problem, contact us with your name and date of birth for further assistance.

If you lost your activation code please email us at contact us with your name and date of birth so we can invalidate it. You will then need to contact your provider's office for a new activation code. If your activation code has expired, contact your provider's office for a new one. Privacy issues prevent us from e-mailing a new activation code to you.

Log into MyCHArt and from the left menu, go to the My Account section and select the appropriate option under preferences. Patients can only update email, security question and password. Patients must contact the clinic to update home address and other patient information.

Depending on which phone you have, you will need to download the iPhone app or the Android app that enables MyCHArt access.

Android Steps

1. Go to the Google Play store and search on MyChart by tapping the magnifying glass icon
2. Choose the app that has the icon with a red folder and a white heart symbol
3. Tap the Install button next to the icon
4. After it finishes downloading, tap the Open button
5. Read the End User License Agreement; if you agree to the terms, tap the ACCEPT button
6. When the app loads, enable the app to know your location
7. The app will then determine which health systems to display; tap the CHA logo. After the other health systems have been removed, tap the CHA logo again
8. Use your MyCHArt ID and password to log in to the app (both the Username and the Password are case-sensitive)
9. When successful, the app will prompt you with a terms and conditions agreement; if you accept the agreement, then tap the ACCEPT button
10. The MyCHArt app will prompt you with setting selections which you may set or skip, depending on your preference
11. You now may browse the features of MyCHArt from your phone.

iPhone Steps

1. Go to the Apps store and search on MyChart by tapping the magnifying glass icon
2. Choose the app that has the icon with a red folder and a white heart symbol
3. Tap the Get button next to the icon
4. After it finishes downloading, tap the Open button
5. Read the End User License Agreement; if you agree to the terms, tap the ACCEPT button
6. When the app loads, enable the app to know your location
7. The app will then determine which health systems to display; tap the CHA logo. After the other health systems have been removed, tap the CHA logo again
8. Use your MyCHArt ID and password to log in to the app (both the Username and the Password are case-sensitive)
9. When successful, the app will prompt you with a terms and conditions agreement; if you accept the agreement, then tap the ACCEPT button
10. The MyCHArt app will prompt you with setting selections which you may set or skip, depending on your preference
11. You now may browse the features of MyCHArt from your phone.

Some users have reported that they typed in their username and password, only to have both fields go blank upon clicking the Sign In button. The browser may have pop-ups (links that open in new windows or tabs on your browser) disabled. Follow the web browser's recommendations to restore the pop-up feature for CHAlliance.org, and the login should work. If you encounter further issues, send us a message explaining what happened and we will review your information and assist you.

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyCHArt uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyCHArt. Unlike conventional e-mail, all MyCHArt messaging is done while you are securely logged on to our website.

MyCHArt is owned and operated by MyCHArt and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyCHArt.

We aim to protect your privacy and security of your information. While logged into MyCHArt, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyCHArt. We recommend that you log out of your MyCHArt session if you need to leave your computer for even a short period of time.

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

For your security, your activation code expires after 90 days and you should contact your provider's office for a new one. It is also no longer valid after the first time you use it. If you still have problems, contact us.

As a patient, you can use a third party application to access your health information from CHA's electronic health record (Epic). These instructions explain how to do this.

Many of these services use an  Application Programming Interface (or API) with MyChart. An API is a type of software that lets two applications “talk” to each other. Developers can learn how to authenticate access using an API here. A list of applications that leverage the Epic API is available here.

While third party services may be convenient, using them may expose you to certain risks. For example, these services may require you to submit your information to a third party, and it may not be clear how your information will be be used and/or stored by them.  

Please evaluate any third party application carefully to understand how they may use or share your data.

Neither Epic nor CHA have control over these services. Therefore, if you decide to use any such services with your MyCHArt, you do so at your own risk and you are subject to the terms and conditions set by the service operator. Neither Epic nor CHA can accept any responsibility for third party services or for any loss or damage that may happen as a result. 

Please click on the links below for instructions on how to change your preferred language in your MyCHArt account:

• English
• Spanish
• Portuguese