• The Elder Service Plan

Your Stories

Click on the stories below to learn more about some of our members.

Meet Alexis

My ESP care team worked out a schedule so that someone from the team would visit me daily. At no time did I feel neglected or forgotten.” ~ Alexis

Alexis is 57 years old and has lived in Cambridge since 2010. She has had many health issues including end-stage renal failure, diabetes, and sporadic hearing loss. Though she was burned with a number of other conditions, she became able to do many everyday things on her own, such as bathing, cooking and washing the dishes.

She was enrolled as a member of the Elder Service Plan of Cambridge Health Alliance in September 2011. With the help of ESP, Alexis moved into a supportive-living situation which allowed her to maintain her dignity. She has assistance with personal care, laundry and light housekeeping, when needed. A chef is on site for prepared meals.

Meet Jacqueline

The caring, personalized support I received has turned my life around. Thank you, Elder Service Plan, for empowering me to soar to new heights! ~ Jacqueline

In the spring of 2011, Jacqueline’s life was about to be turned upside-down. Housebound and in poor health, she’d been abruptly notified that her ancestral home had been sold. She had just 30 days to pack up a lifetime and find a new living arrangement. The impending upheaval initial threw her into a tailspin, but it didn’t break her spirit.

Drawing on deep reserves of inner strength, Jacqueline pushed ahead. Despite endless hours phoning real estate agents, lawyers, and doctors, she found few options for someone of her age with her health and mobility challenges. At that point, she couldn’t even negotiate the seven steps from her house to the sidewalk. “Everyone was advising for me to go into a nursing home or assisted living,” she said.

Her perseverance paid off. The key to moving onward and upward was the Elder Service Plan of Cambridge Health Alliance, a PACE program that addressed all her health and quality of life goals. From helping to relocating, to a state-of-the-art power chair and an access ramp to her door, Jacqueline’s ESP benefits enabled her to resume an active life in her community. “I’ve rejoined the living!” she said.

Meet Deb

I am grateful for the wonderful social workers who have helped me access benefits, for the nurses and doctors who are knowledgeable, a capable dentist as well as a great staff. ~ Deb

After a professorship at San Jose State University, Deb returned to Allston, MA. Throughout her life, Deb struggled with her mental and physical health. After a lengthy hospitalization, Deb was referred to the Elder Service Plan of Cambridge Health Alliance. With the help of her interdisciplinary team, Deb moved into an assisted living facility and began her journey of regaining her independence.

She has since moved into a supportive living building in Central Square. This building is more affordable and allows her to take classes such as Tai Chi and Qi Gong at the local senior center.

Deb received medication reminders, light housekeeping and occasional meals prepared on site. With the support and structure of the program and staff, Deb is able to live independently and successfully in a supported environment with dignity.

Meet Ardesh

The nurses who check on me daily make me feel like family. ~ Ardesh

Ardesh’s dreams led him far beyond his birthplace in western Iran. He pursued his educational goals in Germany and Switzerland. In 1967, a stroke of bad luck in Canada took him to the United State. Stranded at the Montreal Expo after losing his wallet, he had just enough cash for a ticket to a friend’s home in Willoughby, Ohio. He arrived with just 5 cents in his pocket. Thanks to his unfailing optimism and openness, Ardesh soon turned his predicament into a life-changing opportunity. He found a job in the greater Cleveland area, married, and had children.

When Ardesh developed Parkinson’s, he relocated to New Hampshire to be closer to his family. His search for supportive housing near one of his daughters brought him to the Green Street housing complex and the Elder Service Plan of Cambridge Health Alliance PACE Program. Since moving there, Ardesh enjoys an active lifestyle, including a vigorous exercise routine and numerous classes and social activities. The safe yet stimulating environment helps Ardesh stay confident and positive, no matter which way the winds of change blow.

Veterans Day 2015

Charlie Batchelder, a proud veteran of the Korean War, Louis R. Franklin, a Corporal Aircraft Armorer in World War II and Elmer Ross who served in the U.S Marines

We were pleased to honor three of our members who served in the U.S. Armed Forces!

On behalf of CHA, we would like to thank Louis, Charlie, Elmer and all veterans for their service.


Charlie Batchelder is a proud veteran of the Korean War for two years. He served as a high speed radio operator who installed and operated tactical field radio transmitting and receiving equipment. Charlie learned about the Elder Service Plan from his children who recommended it and is happy to be part of it. As a diabetic, he especially appreciates the nurses who visit him at home to help him with his medications, check his sugar levels, ensure he’s eating the right foods and help with the cleaning and showers. Charlie looks forward to ESP moving to its new location on Gore Street since he lives across the street. In his spare time, he enjoys decorating his home and fishing with his children.

Louis R. Franklin or Reggie to his friends, has been a member of CHA’s ESP for just over two years. He proudly served as a Corporal Aircraft Armorer in World War II, helping to secure the guns to our planes going overseas. Drafted right after high school graduation, Reggie was a member of the military for two years. When asked why he loves CHA’s Elder Service Plan, Reggie quipped: “It’s because they like me – I’m so handsome!” Outside of charming all the ladies, ESP is a great way for him to break up the week, see his friends and play bingo. “I love it here – I’m treated well and you can tell the providers like their patients!”

Elmer Ross is a proud veteran who served in the U.S. Marines for four years. He has been a member of CHA’s ESP for four years and learned about the Elder Service Plan through Roberta Robinson, ESP outreach director. He shared the many advantages of the program such as the wonderful people and the nurse who visits him at home to work on his torn shoulder and spinal stenosis in his back. As an avid reader, he appreciates receiving new books. “I love the program, the people and everything about it!"

    Learn More Today

  • Interested in the ESP program?

    Want to see if you, a loved one or a client is eligible?

    Use our easy online form or call our enrollment team at (617) 575-5850. TTY: 800-439-2370