Improving Health


At CHA, we believe everyone deserves the opportunity to be healthy. Our providers and staff are committed to improving access to care, while pursuing health equity and social justice.

We support policies that protect and improve the health of all, with a special focus on underserved people in our communities and across our nation. This is core to our mission. 

Delivery System Innovation

CHA is improving healthcare with new ways of bringing care to the people.

  • Growing Primary Care Teams. Today, every CHA primary care patient has a multi-functional team to help them manage their health. Teams are led by primary care doctors and include nurses, behavioral health clinicians, pharmacists and other providers. Twelve CHA care centers have now been named Level 3 Patient-Centered Medical Homes by the NCQA, the highest national designation, and have received PRIME Certification from the Massachusetts Health Policy Commission.

Primary Care – expanding the role of the Pharmacist
Watch (3:04)

  • Improving access to behavioral health services. CHA is placing increasing emphasis on whole person health, including bringing behavioral health services to people in more accessible ways.
    • Primary Care Centers. Every CHA Care Center has integrated behavioral health clinicians on its care teams. This lets us coordinate care and reduce stigma by providing access to psychiatry in a safe, familiar location.
    • Mental Health Homes. CHA’s Health Integration Program (Mental Health Home) was created for patients with intensive or chronic mental illness. This service is a home base for patients, providing their outpatient behavioral health needs as well as primary care.
    • Suboxone treatment in Primary Care.
    • Emergency Department Recovery Coaches. CHA is helping address the opioid crisis by engaging people in the Emergency Department and helping them access recovery services.

The Recovery Coach Program
Watch (2:28)

  • Supporting patients who need it most. CHA is committed to helping patients with multiple health conditions who need more support to achieve better health. This may include regular phone calls and help navigating the health system. In 2019, CHA’s Complex Care Management program earned accreditation from the NCQA.
  • Building a Population Health infrastructure to adapt to new health care financial models that use global payments.