For Current Patients

How Do I....

Make an appointment?

If you already come to CHA for primary care, just call your clinic directly. Or contact us using MyCHArt. We can help you make, change, or cancel your appointment.

If you do not have a primary care doctor at CHA, you can schedule your first visit with the CHA Doctor Finder Service. Just call 617-665-1305 or click here to request an appointment online.

Get help when I feel sick?

Please call us and let us know how you are feeling. Our nurses and doctors are available to answer questions on the phone at all times, even when the office is closed.

If you feel that your medical need is urgent, but not an emergency, we encourage you to use our urgent care partners: Carewell Urgent Care and Beth Israel Deaconess Chelsea Urgent Care. Learn more about our urgent care partners here.

If you feel you are having a health emergency, don't wait. Call 9-1-1 or go to the nearest emergency room. You can find 24 hour emergency care at CHA Cambridge Hospital, CHA Somerville Hospital and CHA Everett Hospital.

When you go to a CHA emergency room, your CHA doctor will be notified about your health needs right away and can help coordinate your care.

Get a referral?

If you need specialty care, please talk to your care team. They can help you find the right doctor and service for your medical needs. We hope that you see a doctor in our network. This will let us share medical information and support your care.

To learn more about referrals, please click here.

Get refills?

For the best service, please call your pharmacy to get your prescription refilled. Please don’t wait until you have used all your medication before calling. However, if you have run out of your medication, tell the pharmacist. They may be able to give you some medication until your refill has been approved.

Sign up for MyCHArt?

MyCHArt is a secure system that lets you see and manage your health care from a computer or smart phone. MyCHArt lets you ask questions, request appointments, refill medications and review lab results.

Haven't signed up for MyChart yet? You can now begin the process online. Visit our MyCHArt page to enroll today.

Find health insurance?

If you need health insurance, we can help. Just call the CHA Financial Assistance team at 617-665-1100. Or, visit our web page for more information.

Pay my bill?

We accept most health insurance. But if you have any questions about what services are covered, please call your insurance company directly. You can also pay your bill online.

Get an interpreter?

If you prefer to speak another language during your visit, please tell us. Our interpreter services team can help. Many of our staff also speak multiple languages.

Ask a question or give feedback?

If you have non-urgent health questions, please sent us a note in MyCHArt.

For other questions or feedback, just use our online form.

Health Screenings and Check-Ups

As a CHA patient, your primary care team will work with you to keep you up-to-date on preventive and routine care, like tests, immunizations and health screenings. Learn more.

    Find Us

  • CHA Cambridge Family Health

    237 Hampshire St. Cambridge, MA 02139 Get Directions
    P: 617-575-5570 F: 617-876-0217


    M, W, F: 8 am - 5 pm *
    T: 8 am - 8 pm *
    Th: 10 am - 6 pm *

    *Answering service Monday - Friday before 8:30 am, and after 4:30 pm.