COVID-19 (Coronavirus) Information

Alert: Information for CHA patients and visitors regarding COVID-19 (Coronavirus).

As of April 2, 2020

At CHA, you are our priority. We are responding to the COVID-19 (Coronavirus) crisis by providing the best care and advice, using the most current guidelines. This lets us take care of sick patients, and together, reduce the spread of COVID-19.

We wish you good health.

Seeking Medical Care?

General Guidelines

  • If you feel sick with a fever or dry cough, or other flu-like symptoms, call your primary care team. In most cases, you should just stay home. Always tell your medical team if you have been in contact with someone with a confirmed or suspected case of COVID-19.
  • If you have trouble breathing or other severe symptoms, call 9-1-1 or go to your closest Emergency Department.
  • Please do not come to the Emergency Department if you have mild symptoms or are looking for COVID-19 testing. The ED is for patients with serious health needs.
  • Most CHA primary care and specialty providers are seeing patients by Telehealth only (see below). Please call to schedule a visit.
  • CHA cannot provide medical clearance for return to work or school after foreign travel.

Routine Appointments, Elective Surgery and Procedures

  • To protect you, and our other patients, CHA is rescheduling some office visits and procedures.
  • If your visit is not needed right away, you may be offered a new appointment at a later date.


  • CHA is now providing appointments by phone and video (televisit).
  • Visit our telehealth page for more information. And always ask your care team if your upcoming visit is in person or by phone
  • Some health plans do not require a co-pay for phone visits. Please ask your plan about their rules.

Drive-Thru Testing

CHA has a drive-thru COVID-19 testing tent in Somerville.

The service is for CHA patients and is open 9 a.m. - 3 p.m., Monday - Saturday. Testing will be provided to patients who have fever, cough, and/or shortness of breath symptoms.

The drive-thru service will be expanded as testing becomes more widely available.

Learn more

Coming to In-Person Visits with Patients

New guidelines on who can come with patients to in-person visits (clinics and testing services).

Starting March 21, 2020 for visits at Cambridge Hospital, Everett Hospital and Somerville Hospital.

For Adult Patients:

  • One caretaker allowed per patient (as needed for support)

For Children:

  • Well child visit or sick visit - only one parent/guardian allowed per child
  • Newborn visits (first appointments) - two parents allowed

There may be limited exceptions. Please tell your care team if you have special needs.

Visiting the Hospital and Emergency Department

We are limiting hospital visitors to protect everyone's health and safety. There may be limited exceptions (for example, patients in end-of-life care).

At CHA Everett Hospital, NO EMERGENCY OR INPATIENT VISITORS are allowed.

At CHA Cambridge Hospital, NO EMERGENCY VISITORS. INPATIENT VISITORS are allowed only for children and women about to have a baby:

Child Psychiatry (CAU/AAU) - 1 parent or guardian only*

Maternity Unit - 1 partner or support person only*

Visit our pregnancy page for specific guidelines for expecting moms and families.

In limited cases when visitors are allowed:

* No visitors under age 18

* Visitors will be screened for illness, such as fever, cough or shortness of breath. Any visitor with symptoms will be asked to leave.

* Please see current screening guidelines in the section below.

Guidelines for Entering CHA Buildings (Visitors and Vendors)

Access is now limited at all CHA locations to keep our patients and staff safe.

You must answer “No” to all questions before entering any CHA building:

  • Is anyone you live with in isolation or in quarantine for COVID-19?
  • Do you have a fever, sore throat, shortness of breath, cough, diarrhea or muscle aches?
  • Have you lost your sense of smell?
  • Have you traveled to New York City in the past 2 weeks?
  • Have you been out of the country in the past 2 weeks?
  • Have you had close contact with a COVID-19 patient in the last 2 weeks (closer than 6 feet for more than 10 minutes)?

You must not have a fever

  • Your body temperature must be under 100.4°.

Local Community Resources

CHA has a website called CHA Connect where you can search for local social services.

You can use CHA Connect to find things like housing assistance, food support and much more.

Personal Protective Equipment (PPE) Donations

Like all hospitals, Cambridge Health Alliance is facing a shortage of medical supplies, including personal protective equipment.

Click here to learn how you can donate PPE to help your neighbors during this challenging time.

Find out how you can donate Homemade Personal Protective Equipment to CHA.

We recognize that this is a stressful time for everyone. We appreciate your patience as we do our best to respond to COVID-19.