COVID-19 (Coronavirus) Information

May 2020

At CHA, we are responding to COVID-19 (Coronavirus) by providing the best care and advice, using the most current guidelines. This lets us take care of sick patients, while helping reduce the spread of COVID-19. We wish you good health.

Seeking Medical Care?

General Guidelines

  • If you feel sick with a fever or dry cough, or other flu-like symptoms, call your primary care team. In most cases, you should just stay home. Always tell your medical team if you have been in contact with someone with confirmed or suspected COVID-19.
  • If you have trouble breathing or other severe symptoms, call 9-1-1 or go to your closest Emergency Department.
  • Please do not come to the Emergency Department if you have mild symptoms or want COVID-19 testing. The ED is for patients with serious health needs.
  • CHA cannot provide medical clearance for return to work or school after foreign travel.

For Routine Health Needs

  • Most CHA primary care and specialty providers are now seeing patients by Telehealth (phone or video).
  • Please call to schedule a visit or see our Telehealth page for details.

Elective Surgery and Procedures

  • To protect you, and our other patients, CHA is rescheduling some office visits and procedures.
  • If your visit is not needed right away, you may be offered a new appointment at a later date.

COVID Testing

Testing Process and Details:

  • CHA has testing stations in Cambridge, Malden and Somerville.
  • You must have an appointment (see below).
  • You can come by car, by bicycle or on foot.
  • If coming by car, please keep your windows rolled up.
  • No children under 8 years of age.
  • Please bring a picture ID.
  • Tests are provided at no charge to the patient. 

Testing Locations:

Cambridge, 163 Gore Street, outside the CHA East Cambridge Care Center.
Monday - Friday, 9 a.m. - 4 p.m.
Testing for CHA Patients and Cambridge Residents

Malden, 195 Canal Street, outside the CHA Malden Care Center.
Monday - Friday, 9 a.m. - 4 p.m.
Testing for CHA Patients and Residents of Chelsea, Everett, Malden, Medford, Revere, Winthrop

Somerville, Crown Street, behind the CHA Somerville campus.
Monday - Friday, 9 a.m. - 4 p.m.
Testing for CHA Patients, Somerville Residents, and CHA employees/first responders

Make an Appointment:

CHA patients with symptoms: please call your primary care center.

Local residents: call 617-665-2928 (Mon-Fri, 8:30 a.m. - 4 p.m.).

Please note: our phone lines are busy and we may be scheduling tests out several days. Thank you for your patience.

Save time: CHA patients can now make their appointment using MyCHArt. Just log in and click on "Visits" on the top bar, then click on "Schedule an Appointment.

Getting Results:

Results may take up to 5 days to be available after you are tested. If you have not been contacted, it is because your result is not yet available.

CHA patients with symptoms: You will get results from your CHA primary care team. Results will also be available in MyChart.

Cambridge residents: You will get results from the Cambridge Health Department (617-665-3826).

Chelsea residents: You will get results from the Chelsea Health Department (617-874-7678).

Everett residents: You will get results from the Everett Health Department (617-394-2257).

Malden residents: You will get results from the Malden Health Department (781-397-7052).

Revere residents: You will get results from the Revere Health Department (781-632-2781).

Somerville residents: You will get results from the Somerville Health Department (617-591-3240).

Winthrop residents: You will get results from the Emergency Operations Center (617-539-5848).

Other communities: CHA staff will contact you with your results.

Before You Enter A CHA Building

Everyone who enters a CHA building must wear a mask or face covering.

New Emergency Orders in Massachusetts require people to wear a mask or face covering in indoor and outdoor public spaces.

The CDC recommends wearing cloth face coverings in public settings where it is difficult to maintain social distancing. Learn more on their website.

You must answer “No” to all questions before entering any CHA building:

  • Is anyone you live with in isolation or in quarantine for COVID-19?
  • Have you had close contact with a COVID-19 patient in the last 2 weeks (closer than 6 feet for more than 10 minutes)?
  • Do you have a fever, sore throat, shortness of breath, cough, diarrhea or muscle aches?
  • Have you lost your sense of smell?
  • Have you traveled to New York City in the past 2 weeks?
  • Have you been out of the country in the past 2 weeks?

You must not have a fever

  • Your body temperature must be under 100° F.

Visiting Patients

Hospital visitors have been restricted to protect health and safety.

There may be very limited exceptions (for example, patients in end-of-life care).

CHA EVERETT HOSPITAL: No Emergency or Inpatient visitors.

CHA CAMBRIDGE HOSPITAL: No Emergency visitors. Inpatient Visitors allowed only for children and women about to have a baby:

Child Psychiatry (CAU/AAU) - 1 parent or guardian only*

Maternity Unit - 1 partner or support person only*

Visit our pregnancy page for specific guidelines for expecting moms and families.

In limited cases when visitors are allowed:

* No visitors under age 18

* Visitors will be screened for illness, such as fever, cough or shortness of breath. Any visitor with symptoms will be asked to leave.

* Please see current screening guidelines in the section below.

Coming to In-Person Visits with Patients

New guidelines on who can come with patients to in-person visits (clinics and testing services).

Starting March 21, 2020 for visits at Cambridge Hospital, Everett Hospital and the Somerville Campus.

For Adult Patients:

  • One caretaker allowed per patient (as needed for support)

For Children:

  • Well child visit or sick visit - only one parent/guardian allowed per child
  • Newborn visits (first appointments) - two parents allowed

There may be limited exceptions. Please tell your care team if you have special needs.

Shuttle Service

CHA Shuttle #3 is still operating between Cambridge Hospital and the Somerville Campus. See schedule.

All other shuttle routes are temporarily suspended.

Local Community Resources

CHA has a website called CHA Connect where you can search for local social services.

You can use CHA Connect to find things like housing assistance, food support and much more.

Personal Protective Equipment (PPE)

How is CHA managing PPE? Learn about our efforts to protect our staff with PPE so they can continue providing outstanding patient care.

Want to donate PPE? Like all hospitals, Cambridge Health Alliance is facing a shortage of medical supplies, including personal protective equipment. Learn how to donate PPE to help your neighbors during this challenging time.

We recognize that this is a stressful time for everyone. We appreciate your patience as we do our best to respond to COVID-19.