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Over the past five years, Cambridge Health Alliance leadership has delivered on its promise to make CHA a top healthcare system for Massachusetts and one of the top public hospitals in the nation. Today, CHA is providing more care than ever before - all while improving access, patient satisfaction, and patient safety. Hear about this work from some of the people responsible for our success:
Pursuing High Reliability (HRO)
Dr. Malden Bataden, Chief Quality Officer, explains how CHA has improved quality, safety, and patient experience, while fostering a culture where everyone can speak up when they see an opportunity to improve.
Three years in, how we're doing with HRO >>How HRO has made CHA a great place to receive care >>
Building a High-performing Workforce
Joy Curtis, Chief People Officer, highlights how CHA has built a committed workforce to powers our safety net health care system.
It's about the people >>