Patient & Family Advisory Council

The council is made up of committed volunteer patients and family members and CHA staff members. We meet monthly at Cambridge Hospital. The PFAC creates structured ways for staff to learn from patients, families, and community members. We also communicate patient and family needs, concerns, and requests to staff.

Cambridge HospitalThe Mission of the Patient and Family Advisory Council (PFAC) is to create positive changes in our healthcare system by supporting an environment where patients and family members feel safe, respected, and empowered to be partners in their care.

We are a voice for the diverse patients in our service area of Cambridge, Somerville and Boston’s Metro North (Chelsea, Everett, Medford, Malden, Revere & Winthrop). In our seven years as a PFAC, our efforts have led to real, positive impacts on patient satisfaction and the patient experience of care.

The Four Pillars of Patient- and Family-Centered Care

  • Dignity and respect
  • Information sharing
  • Participation
  • Collaboration

Projects the PFAC is working on today:

  • Helping make it easier to get around Somerville Hospital
  • Visiting families in the hospital to hear feedback on their stays
  • And more!

Want to join our PFAC team?

We are looking for new members today! If you would like to join the PFAC, please download and fill out our form, then return it via email to Thank you for your interest!

Cathy Haines, a PFAC volunteerTestimonials

“This is a group that gets things done. Recently, the PFAC has come up with improved signage and wayfinding at CHA Somerville Hospital to help people get to where they are going. Another project we have been working on is providing peaceful spaces for people of all faiths to pray or meditate at each hospital.” - Cathy Haines, CHA patient and PFAC member.

    Find Us


    1493 Cambridge St. Cambridge, MA 02139 Get Directions

    Contact Us

  • Patient & Family Advisory Council

    Sarah Primeau P: (617) 591-4947 Email