Our Transformation

Changing to Give Patients the Very Best Care

CHA is transforming to align with the Institute for Healthcare Improvement Triple Aim: improve the health of populations, enhance the patient experience of care and reduce or control the costs of care. This work is important and meaningful, and will allow us to serve our patients and communities into today’s evolving healthcare landscape.

At the heart of this work is:

  1. The integration of our clinical services, academic programs, and public and community health functions to meet the needs of our patients and communities.
  2. Creating new competencies to adapt to industry changes.

Accomplishments and Initiatives

  • Building an Population Health Infrastructure to adapt to new financial models that use global payments, allowing CHA to grow and accept new patients.
  • Spreading the Patient Centered Medical Home to all primary care sites. As of December 2016, all 12 CHA medical practices had been named Level 3 Medical Homes by the NCQA, the highest national designation, and have received the MA Health Policy Commission's Patient Centered Medical Home PRIME Certification. 
  • Creating new models to deliver behavioral health care. CHA is integrating primary care and behavioral health care within its primary care practices. We are also developing a new ‘Mental Health Home' for patients with intensive mental illness that features primary care clinicians within a psychiatry site.
  • An innovative care management program. These services support patients struggling with multiple chronic health conditions and who require significant care coordination to achieve better health.
  • Implementing care transitions to improve patient health and rate of readmission. CHA is pioneering several best practices to improve the hospital discharge process and patient and family education to create better communication about conditions, care, and services. Our Hospital to Home program is ranked 3rd in the nation and assists patients transitioning to home after an extend stay in the hospital or rehabilitation facility.
  • CHA PACE (formerly Elder Service Plan) Expansion. In 2016 our CHA PACE expanded to better serve frail adults in CHA’s service area. CHA PACE delivers all-inclusive care and support to adults (55+) who are nursing home eligible but are able to live independently in their own home with proper support.
  • Leveraging the system’s strong community linkages to maintain access to care, motivate healthy behaviors and lead efforts to address complex community health issues. This will help us integrate prevention and public and community health with primary care.