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  • Jan 31, 2022

CHA Wins MHQP Patient Experience Awards

CHA is among the top primary care practices in the state recognized for best-in-class patient experience based on results of annual statewide survey

SOMERVILLE, Mass. — Cambridge Health Alliance (CHA), a community health system serving Cambridge, Somerville and Boston's metro-north communities, has received three awards from Massachusetts Health Quality Partners (MHQP) for being one of the top practices in Massachusetts for patient experience in primary care.

The "MHQP Patient Experience Awards" is an annual awards program introduced in 2018 by MHQP, a nonprofit measurement and reporting organization that brings together providers, health plans, and patients to improve the quality of patient care experiences in Massachusetts. MHQP conducts the only statewide survey of patient experience in primary care in Massachusetts.

Awards were given to top overall performers in adult primary care and pediatrics in each of nine performance categories. Two CHA health centers won awards from Massachusetts Health Quality Partners (MHQP) for patient experience in primary care. CHA Union Square Family Health received an adult care distinction for Office Staff Professional Excellence, and the CHA Broadway Care Center received pediatric care distinctions for Ease of Access to Care and Patient-Provider Communications.

"Even with the tremendous challenges posed by the COVID-19 pandemic, these teams consistently pulled together and put patients first," said Lora Council, MD, CHA's senior medical director of primary care. "This honor reflects the heartfelt work at the core of centering care around our patients' needs."

"Although the pandemic continues to have an immeasurable impact on healthcare everywhere, the 2021 winners of the 2021 MHQP Patient Experience Awards found a way to rise above this crisis and provide best-in-class patient experiences during a very challenging time," said Barbra Rabson, MHQP's president and CEO. "We are thrilled to congratulate each of them on behalf of their patients for their exceptional commitment to excellence."

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