ADA Compliance

Expert Care for Everybody, Every Time

CHA, in compliance with state and federal laws, including the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973 (Section 504), does not discriminate on the basis of disability in admission, access to, or the administration of its programs, services, and activities for the public. 

In accordance with these laws, CHA will make reasonable accommodations for the known physical and mental limitations of people with disabilities in order to provide an equal opportunity to participate in CHA’s publicly available programs, services and activities.

If you need ADA accommodations for an upcoming visit, please contact your CHA care center directly to communicate your needs and preferences. 

To File a Complaint or Grievance

If you wish to file a disability-related complaint or grievance with CHA, you can file a confidential report as follows:

  • Call 617-665-1398 (voice or TTY)
  • Use our secure web form
  • Or write to us at the address below

Cambridge Health Alliance
1493 Cambridge Street
Cambridge, MA 01239
Attn: Aideen Snell, ADA Coordinator
Fax: 617-591-4490

CHA will follow our internal process for managing complaints and grievances and contact you within 2 business days to collect more information about your concerns. CHA will investigate your concern and respond to you in writing once we have completed our review.  

You can also file a complaint related to the ADA and Section 504 with the Office for Civil Rights (OCR) if you believe that you or someone else has been discriminated against because of disability.

You may send a written complaint, or you may complete and send OCR the Complaint Form available at

Complaints may also be mailed to OCR at the following address:

Office for Civil Rights
U.S. Department of Health and Human Services
200 Independence Avenue, SW.
H.H.H. Building, Room 509-F
Washington, D.C. 20201
1-800-368-1019/TDD: 1-800-537-7697

Additional Information

CHA will not retaliate against any individual who has filed a complaint or grievance alleging a violation of the ADA or of Section 504.

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