Patient Centered Medical Home

CHA Primary Care: Transforming into Patient-Centered Medical Homes

PCMH PRIME CertificationThe Patient-Centered Medical Home (PCMH) is a new way to provide primary care services.

As of December 2016, all 12 CHA primary care practices have been designated as Level III Patient-Centered Medical Homes by the National Committee for Quality Assurance (NCQA) and have received have received the MA Health Policy Commission's Patient Centered Medical Home PRIME Certification for behavioral health integration.

What does this mean?

When you choose a Patient-Centered Medical Home, you receive better, more personal care. Your CHA doctor leads a team of nurses, medical assistants, front desk staff, mental health counselors, pharmacists, health educators and care coordinators. This team will work together to support your needs, monitor your health over time and coordinate your care. 

Get involved in your health

The most important member of the team is you!

Your care team will help you stay healthy by encouraging you to:

  • Set your own health goals
  • Get to know your care team and help them get to know you
  • Make your best effort to come to each appointment (or call if you need to reschedule)
  • Share your medical history and records from every place you get care
  • Bring your insurance card and medications to every visit
  • Sign up and use the MyCHArt patient portal
  • Discuss your specialty care needs so we can help coordinate your care

How do I know where my clinic is in this transformation?

All CHA practices are now certified as Patient-Centered Medical Homes and have the NCQA seal and HPC PRIME seal on their web pages.

How can I be more involved in this change?

Each CHA Care Center has a Practice Improvement Team (known as “PIT team”), with both staff and patients. We are always looking for more patients to join. If you are interested in being part of your clinic’s PIT team, please speak with your doctor.