Patient Centered Medical Home

CHA Primary Care: Transforming into Patient-Centered Medical Homes

PCMH PRIME CertificationThe Patient-Centered Medical Home (PCMH) is a new way to provide primary care services. All CHA primary care practices are working to become Level III Patient-Centered Medical Homes, through the rigorous standards set by the National Committee for Quality Assurance or NCQA. In addition, as of November 2016, all twelve CHA practices have received the MA Health Policy Commission's Patient Centered Medical Home PRIME Certification.

What does this mean?

When you choose a Patient-Centered Medical Home, you will receive better, more personal care. Your CHA doctor will lead a team that may include nurses, medical assistants, front desk staff, mental health counselors, pharmacists, health educators and care coordinators. This team will work together to support your needs, monitor your health over time and coordinate your care. So the most important member of the team is you!

Get involved in your health

Your care team will encourage you to stay healthy by:

  • Setting your own health goals
  • Getting to know your care team and help them get to know you
  • Making your best effort to come to each appointment (or call if you need to reschedule)
  • Sharing your medical history and records from every place you get care
  • Bringing your insurance card and medications to every visit
  • Signing up and using the MyCHArt patient portal
  • Discussing your specialty care needs so we can help coordinate your care

How do I know where my clinic is in this transformation?

All CHA practices are working to become Patient-Centered Medical Homes and to be designated as PRIME sites by the Health Policy Commission. If the NCQA seal or HPC PRIME seal is on your practice's web page, they are a recognized PCMH practice.

I want to be more involved in this change, what can I do?

Each site has a Practice Improvement Team (also known as “PIT”), with both staff and patients. We are always looking for more patients to join. If you are interested in being part of your clinic’s “PIT” team, please speak with your doctor.