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CHA is a National Leader in Helping Diverse Patients

Since its creation in 1996, CHA has worked to achieve its mission of improving the health of its communities. In doing so, we have placed special emphasis on diverse populations who traditionally experience numerous barriers to health care.

Today, we are proud to have designed innovative ways to help our most vulnerable patients. We have also leveraged our public health and outreach functions to target some of the most complex and challenging community health issues - like childhood obesity, asthma, and mental health.

Our Achievements

  • A robust interpreter services program, employing more than 40 bilingual primary care providers, linguistic mental health programs for non-English speakers, and providing access to health coverage.

  • Our Volunteer Health Advisors program, which has trained hundreds of health advisors who collectively speak 16 different languages to provide education and support for health behavior change. This effort earned CHA the 2005 American Hospital Association NOVA Award.

  • The Center for Multicultural Mental Health Research, that generates innovative mental health services research that impacts policy, practice, and service delivery for multicultural populations. It is comprised of an interdisciplinary group of psychologists, social policy analysts, health economists, psychiatrists, data analysts, sociologists, and other professionals that assist in the research and analysis of Center projects.

  • Our culturally-competent clinical programs, including our Haitian Mental Health Team which received the 2010 Schwartz Center Compassionate Caregiver of the Year award. This award recognizes a caregiver or caregiving team in Massachusetts that best personifies Schwartz Center mission to "advance compassionate health care in which caregivers, patients and their families relate to one another in a way that provides hope to the patient, support to caregivers, and sustenance to the healing process."

As we transform our health system into a high performing and high value Accountable Care Organization which provides care for large, underserved populations, we must continue to understand our patients' neighborhoods, environment, and social networks. This will allow us to create new ways to manage their care, motivate healthy behaviors and enrich their lives.

 

CHA is recognized by the AHA Institute for Diversity for providing high quality, culturally-competent care.

For Delivering Culturally and Linguistically Competent Patient Care throughout the Organization, CHA is one of 4 hospitals named "Best in Class."

For Effectively Engaging Diverse Communities that the Organization Serves, CHA is in the top 12, and noted for "Promising Practices."

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