CHA Primary Care: Transformation into Patient-Centered Medical Homes
The Patient-Centered Medical Home is a new way to provide you with health care. All Cambridge Health Alliance primary care sites are working to become Patient-Centered Medical Homes, through the rigorous standards set by the National Committee for Quality Assurance (NCQA).
What does this mean?
Level III is the highest national Patient-Centered Medical Home recognition. This means that you, the patient, will receive better, more personalized care. In order to become a Level III Medical Home, a primary care site focuses their work on organizing care around patients, working in teams and coordinating and tracking care over time.
Learn more about the PCMH program from the NCQA
Patients in a Medical Home practice will find a “team” approach to their care. By choosing a CHA doctor, you gain an entire healthcare team that may also include nurses, medical assistants, front desk staff, mental health counselors, pharmacists, health educators, and care coordinators. But the most important member of the team is you!
Get involved in your health
As a part of a Patient-Centered Medical Home, we encourage you to be involved in your health by: 
• Setting your own health goals
• Getting to know your team and helping them get to know you.
• Making your best effort to attend each appointment or call if you need to reschedule
• Sharing your medical history and records from every place where you get care
• Bringing your insurance card and medications to every visit
• Signing up and using the MyCHArt patient portal
• Discussing your specialty care needs so we can coordinate care together
How do I know where my clinic is in this transformation?
All sites are in the process of becoming recognized, and some sites are farther along than others. Each site that is recognized has the NCQA seal on their webpage. If there is no seal on your clinic’s site, that means they are still in the process of becoming recognized.
I want to be more involved in this change, what can I do?
Each site has a Practice Improvement Team (also known as “PIT”), which includes staff and patients. We are always looking for more patients to join. If you are interested in being part of your clinic’s “PIT” team, please speak with your doctor.