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PATIENT TESTIMONIALS
Recent Letters
Recently, I was advised that I needed a cataract operation on my
left eye. Eight years ago, I had one for my right eye at Mass Eye
and Ear. I presumed that the second surgery would also be done at
MEEI but when the surgery was scheduled, I was informed that it
would be done at Whidden Hospital. I was concerned about this because
I had not always heard good things about the Whidden. However, family
and friends who had been there recently said it would be all right
because the conditions at the hospital had much improved.
When I arrived at Whidden, right from the start everything went
smoothly. Parking was very accessible and convenient and Reception
was welcoming and efficient. Surgical Day Care greeted me quickly…the
intake nurses, Sandy Mazza and Fran Traniello, were wonderful…the
surgical team, including Dr. Kim (anesthesiology) and Evelyn Wall
were assuring and helpful. At all times, staff ensured that I was
warm and comfortable. Due to my overall physical condition, that
was extremely important to me.
In summary, my family and I are very pleased and satisfied with
the improvements made to the hospital. The staff are very efficient
and professional but, more importantly, they perform their responsibilities
in a friendly and accommodating manner. We appreciate that Whidden
is there. It provides a better alternative than the Boston Hospitals.
From Everett:
"My husband was admitted to the hospital with a heart attack.
We waited in the Emergency ward until they had a bed for him and
I must make this comment - he got terrific care! ...the nurses
were great and they had a sense of humor.
He was then admitted to Lewis 1 (telemetry) where again I will
comment - all shifts gave him good care and they had a sense of
humor.
My husband came home on Tuesday the twelfth of this month, he is
doing good. I sent a thank you card to all the shifts, thanking
them for the good work they do. They are a fine bunch of people."
From Chelsea:
"On Sunday about 9 PM, the Chelsea/Cataldo EMTs brought me
to your Emergency ward after one of my neighbors elected to hit
me in the face with a camera. (I don't think I'll be letting her
borrow a cup of sugar anytime soon, but I digress...)
I am writing to thank you for how great everyone was to me. From
Jacqueline in triage, to the...woman who registered me, ...to Richard
and Julie in the CT suite, to Dr. Chen, Lorrraine Harper, and to
Lisa who discharged me: Thank You.
Superlative care delivered with humor and kindness.
From Winthrop:
"I am writing to complement the staff in the Emergency Department
and 3 West. My wife ...was treated in the ED on Tuesday of this
week and was admitted the same day.
She would like to acknowledge the expertise of Dr. Epstein (ED)
and Dr. Mullane (Surgery) ...In our opinion all three went above
and beyond the call of duty to diagnose and treat (my wife) with
extreme diligence and kindness. Their collaborative and individual
efforts were outstanding.
In addition, the nursing staff on W321 was extremely kind, attentive,
and knowledgeable in their treatment ...She was in excruciating
pain and discomfort and the staff, both nursing and medical, including
specialists, was impeccable.
We want to acknowledge and praise all of your staff's efforts and
caring in her treatment. Thank you so much for all your help in
caring for my wide."
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