News from Cambridge Health Alliance
August 19, 2010
Cambridge Health Alliance Golf Tournament Raises
Over $75K to Benefit Whidden Hospital Campus
Whidden's Patient Experience of Care Initiatives
Drive Dramatic Increase in Patient Satisfaction
Everett, MA…Over 100 golfers participated in the seventh
annual Cambridge Health Alliance (CHA) Golf Tournament, held at
the Andover Country Club on August 16th. The event raised more than
$75,000 to support CHA's critical community health mission.
The CHA Golf Tournament was established to raise money for CHA's
Whidden Hospital campus, which serves the 200,000 residents of Everett,
Malden, Revere, Chelsea, and Winthrop. Proceeds from past tournaments
have been used to fund a complete renovation of the Emergency Department
and expand vital Radiology and Cardiology services. This year's
event will benefit CHA's new Patient Experience of Care initiatives
recently introduced at the Whidden campus.
Earlier this year, Whidden staff implemented numerous changes that
have positively impacted patients and improved patient satisfaction
scores. For example, a new "intentional rounding" program
ensures that patients see a nurse or certified nursing assistant
every hour during the day and every two hours overnight. Additionally,
patients receive a free daily newspaper, food and nutrition services
have been improved, and rooms are outfitted with whiteboards to
better communicate clinical team member names. CHA's innovative
Patient Family Advisory Council has also been expanded to help develop
programs and improve processes.
Early results of the Patient Experience of Care initiatives have
seen significant improvements in several key statewide metrics.
CHA's Press Ganey scores in almost all categories rose from the
January-March reporting period to the April-June reporting period,
with especially dramatic gains in the number of patients rating
the Whidden campus a "9" or "10" as well as
the scores measuring the "Responsiveness of Hospital Staff."
"We are extremely pleased that incorporating some of the comforts
of home and enhancing communication with clinical staff have profoundly
affected our patients' experiences here," said Deborah Murphy,
RN, Site Administrator of CHA's Whidden Hospital campus. "The
generosity of those who contributed to the golf tournament will
allow us to continue these important patient-centered process improvements
and staff training programs."
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