FAQs (Frequently Asked Questions)

Q: My child is sick. What should I do?

A: If your child is having a medical emergency, please dial 911. If your child is sick, call your provider's office directly. You can get an appointment right away. Our on-call pediatrician also sees patients at either the Cambridge Campus or Somerville Campus on Saturdays, Sundays and holidays. If you are not sure if your child needs to be seen urgently, please call. Your call will be picked up by Nurse Partners during non-business hours.

Q: My friend does not speak English, but would like to make an appointment for her son. What should my friend do?

A: Interpreter services are available for all languages free of charge and can be arranged with advanced notice. Please let the office know that you will need interpreter services when you set up your appointment.

Q: My daughter is not learning like other children her age. Who can I talk to about my concerns?

A: If your child is under age 3 and you have concerns about his/her development, tell your provider or call the local Early Intervention program: Cambridge and Somerville 617-629-3919, Other areas: 800-905-8437.

Q: I need to know about paying for health care. What are my options?

A: We are committed to providing necessary health services regardless of your ability to pay. We accept most major insurance plans and HMO's. If your insurance requires a co-payment, please be prepared to pay it at the time of your visit. If you need to get health insurance, click here to learn more about our Financial Assistance services, or call 877-637-2273.