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Psychiatric Emergency Service

Please note: always call 9-1-1 if you need medical help right away.

The Psychiatric Emergency Service (PES) provides expert, 24-hour care for people in severe behavioral and emotional distress. Located in the Emergency Department at the CHA Cambridge Hospital campus, the PES serves people of all ages from across the Greater Boston region.

The PES provides a full range of emergency evaluations, interventions, and referrals. Our philosophy is to stabilize patients and refer them to the least restrictive setting, keeping them in the community whenever possible. Most patients in crisis are referred to outpatient care or other alternative settings, but some patients are admitted to our acute hospital units if needed. We have psychiatrists and clinical social workers on duty 24-hours a day to help manage all acute mental health emergencies.

PES Service Overview

  • Immediate telephone response
  • Comprehensive evaluation
  • Short-term crisis intervention
  • Follow up services
  • Medication assessment and management
  • Referral and admission to acute psychiatry services