About the Cambridge Health Alliance Accountable Care Organization
What is an ACO?
An Accountable Care Organization is a group of healthcare providers (primary care teams, specialists, and hospitals) who work together to give Medicare Fee-for-Service patients all the services they need while striving to meet certain goals:
Why is this important?
Improving the patient experience (higher satisfaction, improved access)
Improving outcomes for all patients (improved quality)
Reducing the costs of healthcare
CHA is part of a national effort to improve the healthcare system to improve patient experience of care, improve outcomes for all patients, and reduce the costs of healthcare. These standards are known as the Three Part Aim
How does this affect you?
If you have fee-for-service Medicare, and you get the majority of your care at CHA, you will be asked to share your health information with CHA. This information will help your CHA provider get a more complete picture of your health and offer you more coordinated care.
Being part of this program does not change your Medicare benefits in any way. Your CHA provider may recommend a particular doctor or service based on your health needs, but it's always your choice about what doctors you see or hospitals you visit.
If you choose, you can also ask Medicare not to share your personal health information with us or with any other ACO in which any of your doctors or other healthcare providers participates.
How exactly is CHA working to improve health care?
There are several new initiatives to help all our patients stay healthier, including Medicare Fee-for-Service patients. These include:
Advanced Access scheduling: We keep a certain number of appointments open for patients every day. This lets you get an appointment with your primary care team when you are in need.
Electronic medical records: Using an electronic medical record lets us share data securely across our system. So if you see a primary care doctor in Somerville, go to the Emergency Room at our Cambridge Hospital campus, and see a specialist at our Whidden Hospital campus, all your providers will understand your health needs. This will help reduce unnecessary tests and treatments and give you more timely and coordinated care.
MyCHArt: This electronic portal lets you stay more connected to your care. For example, it will let you send a secure message to your health providers and review your medical records online – making it easy to be a member of your health care team.
Complex care coordination: These staff help our sickest patients navigate the health care system and coordinate all the care they need.
Transitions of care: We are working to help each CHA patient discharged from a hospital or rehabilitation facility be seen by their primary care team when they go home.
Patient-Centered Medical Homes: The Patient-Centered Medical Home is a new way to provide you with health care. Medical Home sites organize care around patients by working in teams, coordinating services, and tracking results over time. The “team” is led by your CHA doctor and may include nurses, medical assistants, front desk staff, mental health counselors, pharmacists, health educators, and care coordinators.
Information about the Cambridge Health Alliance ACO
Name and Location
Cambridge Public Health Commission D/B/A Cambridge Health Alliance
1493 Cambridge Street
Cambridge, MA 02139
ACO Primary Contact
Lisa M. Trumble
Cambridge Health Alliance Physicians Organization
Vice President of Finance and Operations
contact via email
Composition of ACO:
Cambridge Public Health Commission D/B/A Cambridge Health Alliance is the sole participant in the Cambridge Health Alliance Accountable Care Organization.
CHA is comprised of Cambridge, Somerville and Whidden hospital campuses, the Cambridge Health Alliance Physicians Organization, and associated clinics.